The Complaints Process
Making a Complaint
The process for dealing with a complaint differs depending on the type of complaint you wish to make. If you require this information in another format, for example, CD ROM, Braille or Large Print please contact us using this link.
Changes to the Complaints
Procedure
From May 2008, responsibility for considering
breaches of the
Code of
Conduct by a member of the Authority transferred to the
Police Authority itself. Merseyside Police
Authority is authorised, by virtue of The Standards Board for England Regulations 2008, to make local
arrangements for alleged breaches to be
determined by its Standards Committee. Initially,
complaints will be directed and assessed by a
Sub-Committee.
Making a complaint about a Member of
Merseyside Police Authority
If you wish to complain
about the conduct of a member of Merseyside Police
Authority, you must submit your complaint
to:-
The Monitoring Officer, Merseyside Police Authority, PO Box 101A, West House, Mercury Court, Tithebarn Street, Liverpool, L69 2NU.
The Assessment Sub-Committee can only deal with
complaints about the behaviour of a member.
It will not deal with complaints about things that are
not covered by the members' Code of Conduct.
If you make a complaint to the Sub-Committee it must be about why you think a member has not
followed the Code of Conduct.
To access the complaints form, please use the link on the
right-hand side of this page.
Making a complaint about the Police Authority
If you wish to make a complaint about the actions of the Police Authority, you can do so by contacting the Local Government Ombudsman on 0845 602 1983 or by visiting their website. If your complaint is related to staff of the Authority your complaint must in the first instance be referred to the Chief Executive at:
Merseyside Police Authority, West House, Mercury Court, Tithebarn Street, Liverpool, L69 2NU.
Making a complaint against the Police
There are a number of organisations who deal with complaints against the Police, depending on the nature of the complaint.
The role of the Police Authority
The Authority is responsible for recording and investigating complaints and conduct matters against Senior Officers, these are officers of Association of Chief Police Officers rank. This includes The Chief Constable, Deputy Chief Constable and Assistant Chief Constables. If you wish to make a complaint against a Senior Officer please contact the Authority.
The Authority is not responsible for investigations into complaints against Non-Senior Officers. This is the responsibility of the Chief Constable and the complaints procedure of Merseyside Police can be found here.
If you wish to make a complaint against the Police please visit the Independent Police Complaints Commission website for further information about making your complaint.
